Refund policy
Every Edova piece is individually handcrafted and created with careful attention to detail. Made-to-order and custom pieces are created specifically for each collector. Therefore, returns or exchanges due to a change of mind, personal preference, incorrect size selection, or other customer-related reasons are not accepted.
If your item arrives defective, differs from the item ordered, or has been damaged during shipping, please follow the procedure below within three days of receiving your order:
- Contact us through the inquiry form within three days of receiving the item. Please include your order number and photographs clearly showing the condition of the item.
- The item must be unused and remain in the condition in which it was delivered. Please return it in its original packaging together with all accessories and other contents included with the shipment.
- After shipping the return, please provide us by email with the relevant shipping information, including the tracking number.
If the item is confirmed to be defective, incorrect, or damaged during shipping, we will cover the necessary return shipping costs.
We do not accept returns or exchanges for items that have been resized, repaired, altered, modified, or otherwise changed by the customer or any third party after delivery.
Returns or exchanges may also be refused if the item is returned without prior notice, has been used, if the item or any accessories are damaged or missing, or if the item is not maintained in the condition in which it was delivered.